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FAQ
FAQ Delivery Checkout
- How to get a trace or session ID?
- Does Ingrid store cookies?
- Is V2 Checkout Widget available for all merchants?
- Is it possible to set up a generic carrier?
- What carriers does Ingrid support?
- How do public holidays influence the delivery time?
- How to configure click & collect (in-store) options?
- How do I add a custom shipping option?
- Can we generate a transport orders report? How to export data?
- How do you validate postcodes?
- I received updated postal code lists from the carrier - what shall I do?
- Is it possible to set free shipping based on the end user's membership status?
- What is the mechanism of selecting customers for A/B testing?
- What does the warning message 'Delivery option is no longer available' mean?
- How to activate a delivery category in the checkout?
- Can we get logs for specific Ingrid session?
- What is a custom shipping option?
- How do I add a custom logo to the widget?
- What is the difference between sort order and preselection order?
- How can I set up the checkout so that specific items (fragile, large) could be delivered with specific carrier services?
- Do we sign separate contracts with carriers or does Ingrid hold carrier contracts?
- Can we do our own configuration of Ingrid Delivery Checkout?
- How long does it take to integrate Ingrid Delivery Checkout?
- What type of delivery options do you support?
- How to add a free shipping voucher on the price rule?
- How to increase radius for click and collect methods.
FAQ Tracking
- What is carrier reference within carrier mapping?
- What is the tracking configuration status in the Ingrid Merchant Platform?
- What are custom events?
- How does tracking gather information about the order?
- What are the requirements for implementing Ingrid's tracking?
- Is it possible to track returns?
- What delivery updates are covered in the tracking timeline?
- What happens if an order is sent in 2 separate packages? will there be 2 tracking numbers?
FAQ Transport
- What differentiates Ingrid from other TMS?
- Which formats for printing labels are supported?
- How to book a shipment?
- What return services does Ingrid support?
- How can we add/remove carrier addon?
- Is it possible to receive a monthly report?
- How to ensure that shipments are sent with certain incoterm conditions like Delivered Duty Paid?
- How to print labels?
- How to configure a carrier product for booking?
- How long does it take to integrate Transport?
- Which carriers do you support?
- What is the general up-time/response time?
FAQ In store
FAQ Ingrid Merchant Platform
- I wish to have more international websites (.uk, .no, etc), do I need a new Ingrid account?
- Is it possible to restrict user access to the Ingrid Merchant Platform?
- Why my configuration is not working?
- Why can't I publish a draft?
- Why can't I log in to the Ingrid Merchant Platform?
- Why can't I add changes to IMP?
- Could you please send me the API key for Ingrid?
FAQ Experiments
- What does Ingrid A/B test do?
- What Ingrid features can we run A/B testing for?
- When can I see the results from the A/B test?
- How frequently are the A/B test results updated?
- What dependent variables/outcomes can be analyzed through the A/B test?
- What does the "Original" variant represent?
- What happens if I do changes in Region A, while having an active AB test on region B?
- I want to change the settings for the "Original" variant - how do I do that?
- How many sessions should the test receive before ending it?
- What are common mistakes to avoid in A/B testing checkouts?
- What is statistical significance, and why does it matter?
- Why aren't any of my variants significant?
- Is it possible to interact with AB testing through any public APIs?
- Will running a test longer make the significance go above 95%?
- The significance level is at 92%, is it close to being significant?
- Why does the significance level change between being significant and non-significant?
- Can I set criteria or a date when my experiment should end?
- Can a visitor see i.e. different prices due to an A/B test when visiting a site?
- How are visitors allocated to the different variants?
- The "Original" have a box next to it saying "out of sync" - what does it mean?
- What happens if I change the main site configurations when an A/B test is run?