Voyado integration
Overview
The integration of Ingrid Tracking and Voyado Engage transforms the post-purchase experience by unifying delivery tracking with customer engagement tools. Retailers can centralize marketing and logistics communications, automate workflows, and deliver timely, personalized delivery updates. By leveraging delivery notifications, retailers can effectively integrate marketing campaigns, driving additional engagement and sales. This seamless partnership enhances customer trust, reduces inquiries, and boosts loyalty, while creating new opportunities to maximize revenue.
Why is branded tracking good for business?
- Save Time and Effort: Automated delivery updates reduce manual work and customer inquiries (WISMO) while combining marketing and delivery messages in one place.
- Boost Customer Experience and Loyalty: Timely, branded updates keep customers informed and engaged, increasing trust and repeat purchases.
- Make Smarter Decisions: Insights from delivery and engagement data help improve communication strategies and reduce support costs.
Key Features and Functionalities
The integration between Ingrid Tracking and Voyado Engage merges delivery tracking and customer engagement tools to build powerful post-purchase communication.
- Seamless integration
No costly or painful integrations. Quickly set up the pre-built integration without custom development. - Leverage delivery triggers
Use Ingrid's triggers to fill gaps in your post-purchase communication. - Centralize customer communication
Build your on-brand customer communication templates (email and SMS) and scenarios in Voyado. - Automate your post-purchase workflows:
Send automatic updates for order confirmations, shipping status, and deliveries. - Enrich your customer data:
Automatically update customer profiles in Voyado with delivery data from Ingrid.
Supported scenarios
List of supported scenarios when Ingrid can trigger Voyado with notifications when an order or shipment is updated.
|
Trigger Name |
Description |
|
Ingrid - Order Confirmed |
Order successfully created from checkout session or registered from an external system. |
|
Ingrid - Order Prepared |
Order prepared by the warehouse and ready for shipping. |
|
Ingrid - Cancelled |
Order cancelled by the merchant as all ordered items are not available (zero pick). |
|
Ingrid - Short Pick Items |
Some of the ordered items are not available, and the order will be partially fulfilled (short pick). |
|
Ingrid - Submitted To Carrier |
Parcel handed over to the carrier. |
|
Ingrid - Submission Delayed |
Submission to the carrier will take longer than initially estimated. |
|
Ingrid - En Route |
Parcel in transit. |
|
Ingrid - Delivery Delayed |
Carrier informed Ingrid about the delay in delivery. |
|
Ingrid - Out For Delivery |
Parcel handed out for final mile delivery. |
|
Ingrid - Delivery Failed |
A failed delivery attempt occurred. |
|
Ingrid - Delivered to Pickup Point |
Parcel arrived at the pick-up location and is waiting for the customer to collect it. |
|
Ingrid - Delivered To Consumer |
Parcel delivered to the customer's home or collected by the customer from the pick-up location. |
|
Ingrid - Pickup Point Reminder |
Parcel not yet collected by the customer from the pick-up location. |
|
Ingrid - Sent Back |
Parcel not picked up in time by the customer and sent back to the merchant. |
|
Ingrid - Return Confirmation |
Return shipment received at the warehouse. |
|
Ingrid - Parcel Not Collected |
Customer did not pick up the parcel within the deadline. |
How it works
Prerequisites for Use
- Retailers with Ingrid:
- must be using Ingrid Tracking
- have Notifications Service enabled
- have Voyado channel enabled and API keys provided
- have desired Triggers/ notification scenarios enabled
- Retailers with Voyado
- must be using Voyado Engage product
- have configuration updated with Ingrid order statuses
How to Get Started with the Ingrid-Voyado Integration
Note! Enabling and configurations steps require support from both Ingrid and Voyado
- Enable Integration:
Set up API credentials in Voyado and configure notification settings in Ingrid. - Define Notification Triggers:
Align notification scenarios and map Ingrid order statuses in Voyado. Read more in https://developer.ingrid.com/delivery_tracking/notifications/ - Set Up Communication:
Create and automate email/SMS templates in Voyado. - Test the Integration:
Validate notifications, customer contact creation, and system workflows.
Contact your customer success manager or support to get started.