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FAQ

FAQ

FAQ Delivery Checkout

How to get a trace or session ID?

Does Ingrid store cookies?

Is V2 Checkout Widget available for all merchants?

Is it possible to set up a generic carrier?

What carriers does Ingrid support?

How do public holidays influence the delivery time?

How to configure click & collect (in-store) options?

How do I add a custom shipping option?

Can we generate a transport orders report? How to export data?

How do you validate postcodes?

I received updated postal code lists from the carrier - what shall I do?

Is it possible to set free shipping based on the end user's membership status?

How do I activate Centra's plugin for Ingrid?

What is the mechanism of selecting customers for A/B testing?

What does the warning message 'Delivery option is no longer available' mean?

How to activate a delivery category in the checkout?

Can we get logs for specific Ingrid session?

What is a custom shipping option?

How do I add a custom logo to the widget?

What is the difference between sort order and preselection order?

How can I set up the checkout so that specific items (fragile, large) could be delivered with specific carrier services?

Do we sign separate contracts with carriers or does Ingrid hold carrier contracts?

Can we do our own configuration of Ingrid Delivery Checkout?

How long does it take to integrate Ingrid Delivery Checkout?

What type of delivery options do you support?

How to add a free shipping voucher on the price rule?

How to increase radius for click and collect methods.

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FAQ Tracking

What is carrier reference within carrier mapping?

What is the tracking configuration status in the Ingrid Merchant Platform?

What are custom events?

How does tracking gather information about the order?

What are the requirements for implementing Ingrid's tracking?

Is it possible to track returns?

What delivery updates are covered in the tracking timeline?

What happens if an order is sent in 2 separate packages? will there be 2 tracking numbers?

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FAQ Transport

What differentiates Ingrid from other TMS?

Which formats for printing labels are supported?

How to book a shipment?

What return services does Ingrid support?

How can we add/remove carrier addon?

Is it possible to receive a monthly report?

How to ensure that shipments are sent with certain incoterm conditions like Delivered Duty Paid?

How to print labels?

How to configure a carrier product for booking?

How long does it take to integrate Transport?

Which carriers do you support?

What is the general up-time/response time?

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FAQ In store

What kind of omni-channel setup is needed to implement In-store?

Do I need In-store solution in order to offer in-store pick-up?

What happens if my staff can't pack the order in time?

How are my staff alerted on a new order?

Which carriers can I use?

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FAQ Ingrid Merchant Platform

I wish to have more international websites (.uk, .no, etc), do I need a new Ingrid account?

Is it possible to restrict user access to the Ingrid Merchant Platform?

Why my configuration is not working?

Why can't I publish a draft?

Why can't I log in to the Ingrid Merchant Platform?

Why can't I add changes to IMP?

Could you please send me the API key for Ingrid?

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