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FAQ
FAQ Delivery Checkout
FAQ Tracking
FAQ Transport
FAQ In store
FAQ Ingrid Merchant Platform
FAQ Experiments
General
Features
PDP widget
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Help Center
FAQ
Your account
Log in
API Keys
Ingrid admin
Transport Orders
Drafts
Delivery Checkout
Checkout Onboarding
Integration
E-commerce plugins
Regions & Warehouses
Delivery offerings
Delivery time
Shipping price
Filter rules
Features
Languages & Translations
Delivery upsell
Test Checkout Widget
Experiments
Delivery Tracking
Tracking notifications
Tracking Onboarding
Transport Administration (TA)
TA Onboarding
Implementation
Features & Settings
Booking shipments
WMS Integrations
Create a return shipment
FAQ
FAQ Delivery Checkout
FAQ Tracking
FAQ Transport
FAQ In store
FAQ Ingrid Merchant Platform
FAQ Experiments
General
Features
PDP widget
FAQ
FAQ Delivery Checkout
How to get a trace or session ID?
Does Ingrid store cookies?
Is V2 Checkout Widget available for all merchants?
Is it possible to set up a generic carrier?
What carriers does Ingrid support?
How do public holidays influence the delivery time?
How to configure click & collect (in-store) options?
How do I add a custom shipping option?
Can we generate a transport orders report? How to export data?
How do you validate postcodes?
I received updated postal code lists from the carrier - what shall I do?
Is it possible to set free shipping based on the end user's membership status?
What is the mechanism of selecting customers for A/B testing?
What does the warning message 'Delivery option is no longer available' mean?
How to activate a delivery category in the checkout?
Can we get logs for specific Ingrid session?
What is a custom shipping option?
How do I add a custom logo to the widget?
What is the difference between sort order and preselection order?
How can I set up the checkout so that specific items (fragile, large) could be delivered with specific carrier services?
Do we sign separate contracts with carriers or does Ingrid hold carrier contracts?
Can we do our own configuration of Ingrid Delivery Checkout?
How long does it take to integrate Ingrid Delivery Checkout?
What type of delivery options do you support?
How to add a free shipping voucher on the price rule?
How to increase radius for click and collect methods.
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FAQ Tracking
What is carrier reference within carrier mapping?
What is the tracking configuration status in the Ingrid Merchant Platform?
What are custom events?
How does tracking gather information about the order?
What are the requirements for implementing Ingrid's tracking?
Is it possible to track returns?
What delivery updates are covered in the tracking timeline?
What happens if an order is sent in 2 separate packages? will there be 2 tracking numbers?
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FAQ Transport
What differentiates Ingrid from other TMS?
Which formats for printing labels are supported?
How to book a shipment?
What return services does Ingrid support?
How can we add/remove carrier addon?
Is it possible to receive a monthly report?
How to ensure that shipments are sent with certain incoterm conditions like Delivered Duty Paid?
How to print labels?
How to configure a carrier product for booking?
How long does it take to integrate Transport?
Which carriers do you support?
What is the general up-time/response time?
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FAQ In store
What kind of omni-channel setup is needed to implement In-store?
Do I need In-store solution in order to offer in-store pick-up?
What happens if my staff can't pack the order in time?
How are my staff alerted on a new order?
Which carriers can I use?
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FAQ Ingrid Merchant Platform
I wish to have more international websites (.uk, .no, etc), do I need a new Ingrid account?
Is it possible to restrict user access to the Ingrid Merchant Platform?
Why my configuration is not working?
Why can't I publish a draft?
Why can't I log in to the Ingrid Merchant Platform?
Why can't I add changes to IMP?
Could you please send me the API key for Ingrid?
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FAQ Experiments
What happens if I do changes in Region A, while having an active AB test on region B?
I want to change the settings for the "Original" variant - how do I do that?
How many sessions should the test receive before ending it?
What are common mistakes to avoid in A/B testing checkouts?
What is statistical significance, and why does it matter?
Why aren't any of my variants significant?
Is it possible to interact with AB testing through any public APIs?
Will running a test longer make the significance go above 95%?
The significance level is at 92%, is it close to being significant?
Why does the significance level change between being significant and non-significant?
Can I set criteria or a date when my experiment should end?
Can a visitor see i.e. different prices due to an A/B test when visiting a site?
How are visitors allocated to the different variants?
The "Original" have a box next to it saying "out of sync" - what does it mean?
What does the "Original" variant represent?
What happens if I change the main site configurations when an A/B test is run?
What does Ingrid A/B test do?
What Ingrid features can we run A/B testing for?
How frequently are the A/B test results updated?
What dependent variables/outcomes can be analyzed through the A/B test?
When can I see the results from the A/B test?
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