Embedding the Tracking Widget and providing the tracking numbers.
There are three general tasks to be done to make sure that Ingrid tracking will work:
1. Embed the tracking widget on a landing page
- This preferably will be a separate page within merchant's website, like merchantname.se/tracking.
- The merchant has to make sure that the widget is linked within their mail notifications, if they send any.
To learn how to embed the Tracking Widget on your site, please refer to this article.
2. Provide tracking numbers
Important note: If the merchant is using Ingrid's TA, please disregard this step. The numbers are generated by Ingrid, so no transfer has to be done.
The merchant's order management system should be able to provide Ingrid’s API with tracking numbers. This is possible to be done via Ingrid's API endpoint.
More information on how to provide the tracking numbers are available in this article.
3. Map the carrier products
Important note: If the merchant is using Ingrid's TA, please disregard this step. There is no need to map the carrier product, because Ingrid is already aware which service was used for booking.
If we receive a tracking and order number from external source, it's being provided with the carrier reference. This reference is also external, so Ingrid cannot automatically map a correct carrier service to it. It has to be mapped manually, like explained in this article.